Phishing é quando alguém se passa por uma empresa ou pessoa de confiança para te enganar e roubar dados como senha, código de acesso ou seed. Costuma chegar por mensagem, e-mail, link falso ou ligação, com um pedido urgente.

Quais são os golpes mais comuns em cripto?

Os mais comuns são: falso suporte que pede seus dados, promessas de lucro garantido, links falsos que imitam a corretora, falso investimento por indicação e pedidos para você instalar apps ou compartilhar a tela. Todos tentam criar pressa e confiança.

A Brasil Bitcoin pede minha senha ou código?

Nunca. A Brasil Bitcoin não pede senha, código de verificação ou seed por telefone, mensagem ou e-mail, e não tem agentes ou consultores de investimento. Quem pedir isso se passando pela empresa está tentando aplicar um golpe.

Como saber se uma mensagem ou link é falso?

Desconfie de urgência, erros de escrita, endereços estranhos e promessas boas demais. Não clique em links de mensagens; acesse sempre pelo app oficial ou digitando o site você mesmo. Na dúvida, não faça nada e confirme pelos canais oficiais.

Caí em um golpe. O que faço agora?

Aja rápido: troque suas senhas, ative as proteções da conta e entre em contato com o suporte oficial da plataforma. Se houve movimentação financeira, registre um boletim de ocorrência. Guarde prints e informações para ajudar na apuração.

Security guide

How to protect yourself from scams and phishing

Scams and phishing are attempts to steal your data and your money by posing as a trusted company or person. They usually arrive via message, email, fake link, or phone call—always with an urgent request. The best defense is simple: be suspicious, don’t click links, and never share your password, code, or seed.

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How to protect yourself from scams and phishing in crypto

Concept

Phishing in one sentence

Phishing is "bait." Someone disguises themselves as someone you trust—a bank, an exchange, support—to convince you to hand over data or click something.

The scam almost always uses two ingredients: urgency and fear. If the message rushes you or scares you, it’s time to slow down and be skeptical.

What are the most common scams?

They change outfits, but the goal is always the same: your data and your money.

Fake support

Someone pretends to be an agent and asks for your password, code, or for you to install an app. Real support never does that.

Guaranteed profit

A promise of certain, fast, risk-free returns. In investing, that doesn’t exist: it’s always a sign of a scam.

Fake link

A message with a link that imitates the exchange to steal your login. The address looks similar, but it’s not the official one.

The three warning signs

If any of them appears, stop and be skeptical.

Urgency"It’s now or you lose." Hurry is the scammer’s weapon.

RequestSomeone asking for a password, code, or seed. Never give it.

PromiseGuaranteed profit or a "once-in-a-lifetime opportunity." Too good to be true.

How to protect yourself in practice

1

Never share your password, code, or seed

no legitimate company asks for that, through any channel.

2

Don’t click links in messages

always access via the official app or by typing the site yourself.

3

Be wary of urgency and promises

urgency and guaranteed profit are the hallmarks of a scam.

4

Enable account protections

two-factor verification and a strong, unique password.

5

If in doubt, do nothing

always confirm through official channels before acting.

What Brasil Bitcoin never does

If someone does anything on this list in Brasil Bitcoin’s name, it’s a scam.

Never asks for your password

Not your password, not your verification code, not your seed. By phone, message, or email—never.

No consultant

Brasil Bitcoin does not have agents or investment consultants contacting you to "make your money earn."

Doesn’t promise returns

No official source will promise guaranteed profit. Crypto is a high-risk investment, and we say that clearly.

Security at Brasil Bitcoin

Brasil Bitcoin operates within Brazilian regulation, with its own infrastructure and real human support. You have account protections and official support to confirm anything before you act.

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Differentials

Structure for you to trade with confidence

Account protection. Two-factor verification and protections for your account.

Protection against fake contacts. Brasil Bitcoin never asks for your password, code, or seed.

Human support. Official human support to confirm any questions.

Scale and trust. Largest crypto platform in Latin America, finalist for the Reclame Aqui Award 2026.

Fell for a scam? Act fast

Acting in the first few minutes makes a difference.

1

Step 1

Change your passwords and enable two-factor verification.

2

Step 2

Contact the platform’s official support through verified channels.

3

Step 3

If there was any activity, file a police report.

4

Step 4

Save screenshots and information to help with the investigation.

Frequently asked questions

What is phishing?

What are the most common scams in crypto?

Does Brasil Bitcoin ask for my password or code?

How do I know if a message or link is fake?

I fell for a scam. What do I do now?

It’s a scam that mimics a trusted source to steal access data.

Phishing is when someone poses as a trusted company or person to trick you and steal data such as your password, access code, or seed. It usually comes via message, email, fake link, or phone call, with an urgent request.

Fake support, guaranteed profit, and fake links are among the main scams.

The most common are: fake support asking for your data, promises of guaranteed profit, fake links that imitate the exchange, fake referral investments, and requests for you to install apps or share your screen. All of them try to create urgency and trust.

Never. Brasil Bitcoin does not request a password, code, or seed.

Never. Brasil Bitcoin does not ask for a password, verification code, or seed by phone, message, or email, and it has no agents or investment consultants. Anyone asking for this while posing as the company is trying to scam you.

Be wary of urgency, writing mistakes, strange addresses, and promises that are too good.

Be wary of urgency, writing mistakes, strange addresses, and promises that are too good. Don’t click links in messages; always access via the official app or by typing the site yourself. If in doubt, do nothing and confirm through official channels.

Change your passwords, secure your account, and contact official support immediately.

Act fast: change your passwords, enable account protections, and contact the platform’s official support. If there was financial activity, file a police report. Save screenshots and information to help with the investigation.