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Support, press, partnerships, or that quick question: choose the channel and talk directly with the Brasil Bitcoin team.
Support channels.
Choose the channel according to your needs.
[email protected] for support, media, press, and partnerships. Ideal when the topic needs context, attachments, or a structured reply.
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Quick question during business hours
Real-time support with specialists on business days, from 8am to 8pm, via the website and the app.
Chat
Topic with context or a formal response
Use [email protected] when the topic requires context, attachments, or a structured reply.
Email
Solve it now with self-service
Check answers in the Help Center or talk to SophIA to ask questions and get help faster.
Help Center and SophIA
Transactions above R$ 50 thousand
Talk to the desk to check the terms of your transaction.
BB OTC Desk
8 yearsleading the crypto market
R$ 25Btransacted
700 thousandclients since 2018
+100listed cryptoassets
Press.
Journalist? Write to [email protected] with the subject “Press” and we’ll route it to the right team.
Security.
Scammers impersonate Brasil Bitcoin. Be wary of messages with urgency or threats, promises of guaranteed profit for completing tasks, non-official links or pages, and requests for your password, verification code, or seed.
Brasil Bitcoin never asks for this information, does not have consultants contacting you to invest on your behalf, and does not promise financial returns.
Brasil Bitcoin
Institutional details.
Official information about the company and its headquarters in São Paulo.
Company name
Brasil Bitcoin Serviços Digitais LTDA
CNPJ
29.519.837/0001-23
Address
Avenida Roque Petroni Junior, 850 — São Paulo, SP
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