Contact and support for every step of your journey
If you need help with the platform, want to talk about support, media, press, or partnerships, use the most suitable channel and speak with the Brasil Bitcoin team.
The broadest channel for support, media, press, and partnerships.
Chat
Real-time support on business days, from 8am to 8pm.
FAQ
Self-service for common questions and faster resolution.
Support channels
Choose the channel according to your needs.
- Email for support, media, press, and partnerships: [email protected]
- Website chat for real-time help on business days, from 8am to 8pm
- Help center for frequently asked questions and self-service: access FAQ
When the topic requires more context or a structured response, email remains the most versatile option. For quick questions, chat tends to be the most immediate channel during support hours.
Support backed by a solid operation
Brasil Bitcoin presents itself as a company created to democratize access to cryptocurrencies, with humanized support, a simple user experience, and a structure already validated by scale, track record, and security.
Brasil Bitcoin in the Media
Presence in the press and in institutional contexts reinforces brand recognition and relevance in the ecosystem.